Having trouble with videos in your assessment? This guide will help you resolve the most common video playback problems.
Videos Not Playing for Any Students
If none of your students can see the videos, follow these steps:
1. Verify the Latest Lockdown App is Installed
Make sure all students are using the most recent version of the AssessPrep Lockdown App. You can download it from the AssessPrep portal.
Installation guides:
Note: On Windows, videos will only play if you use the Lockdown App (SEB) downloaded from the Downloads section of the AssessPrep portal; if you install SEB from any other source, video playback will not work.
2. Check Your Video Source
If you embedded a video using a URL: Confirm that the website hosting the video isn't blocked by your school's network or firewall.
If you uploaded a video file directly: Make sure Vimeo isn't blocked by your school's network. AssessPrep uses Vimeo to host all directly uploaded videos, so students need access to Vimeo to view them.
Videos Not Playing for Some Students
If only certain students are experiencing issues, try these solutions:
Quick Fix: Refresh the Lockdown App
- Click the refresh icon in the top-right corner of the Lockdown App
- If the problem persists, have the student quit the app completely
- Verify they're connected to the internet and reopen the app
- Verify that the student has an official lockdown app installed from the AssessPrep portal.
Fallback Option: Enable Browser Mode
If the Lockdown App continues to have issues, you can allow affected students to take the assessment in their web browser:
- Go to Monitor Settings
- Find the student experiencing problems
- Enable Browser mode for that student
- The student can now access the assessment through the AssessPrep web portal with security mode enabled
Auto-Dubbing issue with Youtube URLs
When teachers add YouTube videos via URL, students may encounter a different language than intended. YouTube's auto-dubbing feature automatically translates videos based on each viewer's language preferences, meaning a teacher who shares a video in English might have students viewing it in Spanish, Hindi, or another language.
Solution: Upload videos directly as files rather than using YouTube URLs. This ensures all students view the video in the original language it was recorded in, maintaining consistency across the class.
Still Need Help?
If you've tried these steps and are still experiencing issues, we're here to help:
Email our support team: support@assessprep.com
Report directly from Monitor screen: Use the "Report Issue" button next to the affected student's name in your Monitor view for faster resolution.
Need additional technical support? Visit our Help Center for more resources.