Troubleshooting issues with Mac Lockdown app

Index

1. Issue: Error 500 - Connectivity Issue Detected
2. Ongoing Internet Issues During a Test

Issue: Error 500 - Connectivity Issue Detected

Error Message: "500 Sorry, something went wrong." It appears that your computer is not connected to the internet.

 

Possible Causes:

1. Network Connection: Your device might not be connected to a network.
2. Interfering Applications: Network monitoring or family sharing apps (e.g., Qustodio) running on your Mac might interfere with the AssessPrep Lockdown App’s AAC mode.

Suggested Solutions:

1. Check Internet Connection - Ensure your device is connected to a stable internet network.
2. Manage Interfering Apps
   1. Temporarily Disable/Uninstall Apps: If you have network monitoring or family sharing apps like Qustodio or are using a VPN, consider temporarily disabling or uninstalling them before starting the test. For detailed steps on uninstalling Qustodio, refer to this guide.
   2. Create a New User Profile: Consider creating a new user profile on your Mac and install AssessPrep on that profile.
       

Ongoing Internet Issues During a Test

The latest version for Mac does not inherently have network issues. However, due to enhanced security features, the menu bar becomes inaccessible during use, which may prevent students from adjusting Wi-Fi settings during an assessment.

• If a student encounters intermittent internet issues during a test, they should try to continue the test until specific issues arise, such as non-loading videos or issues with interactive elements like the math editor. In these instances, students are advised to first attempt resolving their internet connectivity issues through their router or Wi-Fi settings.

• Should it become necessary to access the Wi-Fi settings in the menu bar, or if the internet issue cannot be resolved without exiting the application, students may need to quit the test temporarily to fix their internet connection. Using the power button at bottom right, student can quit the app.

  

• It is important to note that re-entering the test will require permission from their teacher or invigilator. This step ensures the integrity and security of the test environment.

  Student will see an option to Request Resume of the test which will need to be allowed by the teacher/invigilator. This can be allowed from the Monitor screen of the assessment